Rí Na Fragrance
Returns & Refunds
We want you to be completely satisfied with your purchase.
30
Day Return Window
1–2
Business Days to Process
3–5
Business Days for Refund
Free
Replacements on Damaged Items
Return Conditions
What we accept and what we need from you
Within 30 days
Returns are accepted within 30 days of receiving your order.
Unused and unopened
The item must be unused, unopened, and in its original packaging.
No opened or used products
We do not accept returns on opened or used products due to hygiene and quality reasons.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
How to Initiate a Return
Three simple steps to get started
Contact Us
Email our customer support at rinafragrancehelp@gmail.com with your order number and reason for return.
Receive Authorization
We will provide you with a return authorization and full instructions on how to send your item back to us.
Refund or Exchange
Once we receive and inspect the returned item, we will process your refund or exchange within 1–2 business days.
Refunds
How and when you get your money back
Original Payment Method
Once your return is approved, refunds will be issued to your original payment method — the same card or account used at checkout.
3–5 Business Days
Refunds may take 3–5 business days to appear in your account, depending on your bank or payment provider.
Shipping is Non-Refundable
Please note that original shipping costs are non-refundable and will not be included in your refund amount.
Exchanges
Damaged, defective, or incorrect items
Non-Returnable Items
The following are not eligible for return
Opened or used products
For hygiene and quality reasons, any product that has been opened or used cannot be returned.
Sale or clearance items
Items purchased on sale or clearance are final sale and cannot be returned, unless they arrived defective.
Still Have Questions?
We Are Here To Help
If you have any questions about our returns policy or need assistance with an order, please reach out to our team directly.
rinafragrancehelp@gmail.comWe aim to respond within 24 hours on business days.